Bonfida's Discord Server will be deprecated on 28 February 2022.
28 Jan 2022, 10:22
Bonfida’s Discord Server will be deprecated on 28 February 2022
In an attempt to make our communication platforms as efficient as possible for our users, we have decided to not make use of Discord anymore. Currently, our support channels have been fragmented and we want to stick with the most beneficial ones. This will ensure prompt responses and support from our team.
In this manner, all communication with Customer Supports, Business Developers and Developers will take place on our Community Forum and Telegram.
The Community Forum is favoured due to the advanced utility it brings. It offers a collaborative working space between the community and team members. Where users can leverage on issues/errors experienced before, share valuable insights for development and reach support. This, in the absence of having to sift through irrelevant conversation or getting lost in it to get the help you deserve and/or make your ideas be heard.
Therefore, from February 25th 2022 communication will take place as follows:
Telegram: Main use case includes support for day to day operations. This platform offers 24 hour customer support for any issues you may be experiencing with Bonfida’s products/services.
Community Forum: Main use case includes making suggestions, proposals and/or sharing ideas. Additionally, this platform offers a space for users to share issues that require dev involvement.
Disclaimer: We encourage our users to use Telegram for most queries – if it seems fitting, you will be directed to the community forum for assistance.
Thank you for understanding, we hope to make our environment as effective and efficient as possible.